Power On Australia
Service Level Report — May 2026
Northwind Logistics · 6 sites · 142 devices
Availability
99.92%
target 99.5%
Open at month end
3
down from 7
MTTA
6m 12s
target ≤ 10m
MTTR
34m
target ≤ 60m
Top incidents
| When | Device | Issue | Resolution | Duration |
|---|---|---|---|---|
| May 04 02:11 | nrth-switch-12 | Uplink Te1/1 down | Optic replaced | 48m |
| May 11 14:32 | nrth-ups-03 | On battery 22m | Mains restored | 22m |
| May 19 09:08 | nrth-pdu-07 | Outlet group breaker trip | Manual reset | 1h 14m |
| May 27 22:50 | nrth-router-02 | CPU 97% sustained | Process recycled | 26m |
Availability by site
- Sydney DC99.98%
- Melbourne Hub99.94%
- Brisbane Edge99.81%
Summary
Northwind exceeded its 99.5% availability target across all six sites for May. Two critical incidents were closed within SLA; one breached due to after-hours dispatch and is included in the recommendations section.